About the CACC

Inside View of North Bay CACC

Under the direction of the CACC Manager, the North Bay CACC has a staff of one Operations/Liaison & Policy Officer, four (4) Team Leaders, eight (8) full time and seven (7) part time employees as well as one (1) administration clerk. The CACC also has one (1) Technical Officer who is under the direction of the Ministry of Health and Long Term Care. The CACC is staffed 24 hours per day with two (2) Medical Communications Officers and one (1) Team Leader.

Through state of the art computer aided dispatching, radio and telephone equipment, the Medical Communications Officers provide emergency call taking and dispatching as well as pre arrival instructions that include first aid as well as telephone CPR and choking protocols. Annually, 30,000 calls for assistance are received on 911 lines, dedicated emergency lines as well as administrative and hospital lines. The Medical Communications Officers coordinate the scheduling and movement of Ambulances for emergencies as well as local and long distance non emergency patient transfers on new Provincial Fleet Net radio system. With the assistance of the ORNGE Communications Centre, emergency calls and non-emergency long distance patient transfers are coordinated with both rotary and fixed wing air ambulance resources. The centre has an in house Quality Assurance program which ensures that calls are constantly reviewed by the Team Leader to maintain a high quality of service mandated by the Ministry of Health and Long Term Care.

Outside View of North Bay CACC

The North Bay Central Ambulance Communications Centre has an excellent working relationship with the communications centres of the North Bay Police Service, North Bay Fire Department, Ontario Provincial Police, West Nipissing Police and Fire, Temiskaming Shores Police and Fire and with the tiered response Fire Departments of Callander, Chisholm, Powassan, South River, Sundridge, Papineau/Cameron, Mattawa, Bonfield, Restoule, Phelps, Argyle, East Ferris, Kirkland Lake, Kenogami, Virginia Town, Larder Lake, as well as with the District of Nipissing Social Services Administration Board, Timiskaming Social Services Administration Board and the Parry Sound Social Services Administration Board.

The North Bay Central Ambulance Communications Centre is committed to ensuring that a high level of communications services is provided to both the citizens of Ontario and the ambulance services at all times.

Regular staff training and upgrades to our communications and CAD equipment ensure the continued provision of excellent service.